DOOT
The Gen AI-Powered Chatbot

DOOT is an advanced AI-powered chatbot built with Generative AI technology designed to transform business operations. It uses natural language processing, machine learning, and real-time analytics to automate customer interactions, handle queries, provide intelligent responses, and streamline internal processes across multiple channels. DOOT integrates with your existing systems via APIs and learns from every interaction to continuously improve response accuracy.

DOOT is industry-agnostic and serves healthcare, finance, retail, e-commerce, telecommunications, insurance, education, hospitality, and manufacturing sectors. Its flexible AI architecture adapts to specific industry needs, whether it's handling patient inquiries in healthcare, processing financial requests in banking, managing customer orders in retail, or providing technical support in telecommunications.

DOOT supports multilingual communication across 100+ languages including English, Spanish, French, German, Chinese, Japanese, Arabic, Hindi, Portuguese, and many more. The AI chatbot automatically detects the customer's language and responds naturally, maintaining context and cultural nuances throughout the conversation for truly global customer support.

Yes, DOOT offers seamless integration with CRM systems like Salesforce and HubSpot, ERP platforms including SAP and Microsoft Dynamics, helpdesk tools like Zendesk and Freshdesk, e-commerce systems such as Shopify and WooCommerce, payment gateways, and custom applications through robust REST APIs and webhooks. Integration typically takes 2-4 weeks depending on complexity.

DOOT enhances customer satisfaction by providing instant 24/7 responses, reducing average wait times from 5 minutes to under 10 seconds, offering personalized interactions based on customer history, resolving 80% of queries accurately on first contact, and intelligently escalating complex issues to human agents with full context transfer. This results in 40% higher CSAT scores on average.

Absolutely. DOOT is built with enterprise-grade security featuring AES-256 end-to-end encryption, secure cloud-based data storage with redundancy, role-based access controls, regular security audits, and full compliance with GDPR, HIPAA, SOC 2 Type II, ISO 27001, and other major data protection regulations. Customer data is protected throughout the entire interaction lifecycle with zero data retention options available.

DOOT delivers comprehensive real-time analytics including conversation volume metrics, customer sentiment analysis with NLP scoring, intent recognition accuracy rates, interaction patterns and peak times, first contact resolution rates, average response times, customer satisfaction scores, conversation transcripts, and actionable insights. Business leaders can access customizable dashboards to track KPIs, identify trends, and make data-driven decisions to optimize operations.

DOOT uses advanced natural language understanding with context awareness to comprehend complex multi-part queries, ambiguous requests, and nuanced intent. For sophisticated issues requiring human expertise such as legal advice or specialized technical support, the chatbot intelligently routes to appropriate agents based on skillset, provides full conversation context transfer, and can re-engage if the customer returns, ensuring seamless handoffs and maintaining conversation continuity.